Accessibility

Here at Zen we want all of our customers to have the best experience possible whenever you need to contact us, and we recognise and understand that on occasion some customers may need additional help and support when communicating with us, or when using our services.

Vulnerabilities or extra help needs can be short or long term and can be the result of a mental or physical disability, condition or accident but life events such as bereavement or divorce can also take some time to recover from and we understand that in all of the circumstances our customers may need a little more help and support.

When you contact us we will not always know that you require additional support, so please tell us and with your permission we’ll make a note on your account so that we’re always ready to help you in a way that best suits your needs.

Here you’ll find information about the different ways Zen offer help to those customers who need it.